Who are we?

We place the safety, well-being and wishes of those most directly affected by human trafficking at the heart of each response. We understand that those being trafficked know their situation best, so hotline response advocates always try to follow the caller’s lead.

Unless there is a legal duty to report, we will never report to law enforcement or share any information we receive from callers without their consent. We always ask hotline users for their permission before reporting, accessing resources or making decisions on how to move forward. We’re committed to working together in a non-judgmental way and supporting callers as they choose their own path.

Calls to the hotline are completely confidential. We don’t share caller information with anyone, including the police, government and other services, unless we get permission. In cases where we have a legal duty to report, we’re open and transparent about that.

Read our confidentiality policy

We serve people of all genders, sexual orientations, immigration status, abilities and backgrounds. We are committed to providing a supportive, inclusive and affirming environment so everyone can feel safe and valued when reaching out.

We put the rights, wishes, needs, safety, dignity and well-being of those experiencing trafficking and those who have exited a trafficking situation at the heart of each call. We respect every caller’s autonomy to decide on the care and support that serves them best. We try to provide as much detail as possible about the services and supports available, so callers are informed about the decisions they make.

Many people accessing the hotline have experiences of trauma. The hotline tries to avoid re-traumatization by asking questions with care, fostering safety and trust, providing options and empowering callers to make their own choices, whether it’s their first time using the hotline or their 21^st.