Comentarios acerca de la Línea directa

Thank you for completing this brief, anonymous survey. While we cannot respond to individual submissions or follow up on specific cases, your feedback helps us improve service quality. All questions are optional.

What best describes the reason for your feedback today?

I want to comment on my experience with the hotline

I had difficulty accessing the hotline

I needed support or services that were unavailable or outside the hotline’s scope

I want to share a suggestion

I want to comment on public information (website, materials, etc.)

I want to share positive feedback

Other

Which option best describes you?

I am a person seeking services

I am a friend or family member of a trafficked person

I am a service provider

I am a member of the general public

Other

How did you contact the hotline?

By phone

By email

By chat

By webform or online tip report

I did not contact the hotline directly

When did you contact the hotline?

Did you experience any barriers when trying to contact or communicate with the hotline?

Language barriers

I had trouble connecting by phone, chat, or email

I had difficulty hearing or being heard

I had privacy or safety concerns while communicating

The wait times were too long

My phone, internet, computer, or device created difficulties

I experienced accessibility barriers (vision, hearing, mobility, or assistive device compatibility)

I felt too overwhelmed or distressed to communicate

I did not experience any barriers

How supported did you feel during your interaction with the hotline?

Very supported

Somewhat supported

Neither supported nor unsupported

Somewhat unsupported

Very unsupported

Not applicable

How useful were the referrals, information, or guidance provided by the hotline for your situation?

Very useful

Somewhat useful

Neutral

Not very useful

Not at all useful

Not applicable; I did not receive referrals or information

Should you need support in the future, how likely would you be to contact the hotline?

Very likely

Somewhat likely

Neutral

Not likely

Not at all likely

Please feel free to share any additional details or feedback

¿Ha contactado con la Línea directa?