About The Hotline

What happens when I call?

Know before you connect

If you need help or know someone who does, our hotline response advocates are here to help. Here’s what to expect when you call.

1Connecting with a hotline response advocate

The first thing you’ll hear is a brief recorded message asking you to choose your language: English, French or Spanish. You’ll then be asked if you need urgent support. Your call will be answered as soon as possible by the next available hotline response advocate.

2Getting help in a different language

When you connect with a response advocate, tell them your preferred language so they can connect you with an interpreter who speaks that language. This may take up to ten minutes.

3Situation review

The response advocate will begin by asking about your safety. They’ll then ask a series of questions to assess what kind of help you need and how the hotline can support you. We’re here to listen and discuss the options that work best for you, based on your situation. All calls and chats are strictly confidential, and you never have to provide your name or any other identifying information.

4Support options

If you’re looking for supports and services, the response advocate will ask a few questions to match you with the right services. They may ask for some personal details, like your age, gender, language, cultural background and your current location. You don’t have to answer any questions that make you feel uncomfortable, and you can end the call anytime.

5Case number

At the end of the call, you’ll be provided with an identifying case number. If you need or want to call back, let us know your case number. We’ll be able to access your information quickly and you won’t have to explain your situation again or tell us what happened on the last call.